Terms and Conditions

 

Welcome to Pincastle.com. Pincastle.com provides their services to you subject to the following terms and conditions. If you visit or shop at PinCastle.com, you accept these terms and conditions. Please read them carefully.

PAYMENT OPTIONS

Pincastle.com accepts payments using your Credit Card, through verified PayPal accounts with a confirmed shipping address, or by Mail.

Paying with Credit Card
We accept credit card payments with your Visa, MasterCard, American Express, or Discover Card.

Paying with PayPal
To complete your payment using PayPal, simply click the PayPal button after placing your order. If payment has not been received from PayPal within 3 days of your original purchase, your order may be cancelled.

If you cannot complete your PayPal payment at this time, please do so within 3 days. Please use the "Send Money" tab on your paypal account and send your payment to the following email address.

paypalorders@pincastle.com

Please include your order number in the notes field.

Paying by Mail
If paying by mail, you can pay with a Money Order or Bank Cashiers Check in U.S. dollars, made payable to Pincastle.com. Please write your order number on your payment and mail to the following address:

Pincastle.com
P.O. Box 6345
Chula Vista, CA 91909-6345
United States

Money orders and bank cashiers checks may be held at our discretion pending clearance through our bank.

Buyers that pay by mail may be contacted via e-mail to confirm their order. If payment by mail is not received within 14 days of order placement, or if a reply to our confirmation e-mail is not received within 3 days, your order may be cancelled.

SHIPPING & HANDLING POLICIES

PinCastle.com offers several shipping options based on your location and payment method. Please note that if you pay through PayPal we will only ship to your PayPal confirmed shipping address. Orders requiring shipping to an address other than your PayPal confirmed shipping address should be paid for with a money order or bank cashiers check.

Each order you make can only be shipped to one address and requires a specific shipping address. To ship to multiple addresses, you will need to place a separate order for each address.

Pincastle.com reserves the right to choose from a variety of shipping carriers including, but not limited to USPS, UPS, Fedex, and their respective insurer's, including additional third party trusted insurer's.

How We Package Our Products
We inspect each item carefully for defects before it leaves our facility. All items are securely and safely packaged. For added protection pins are shipped in a bubble mailer or are bubble wrapped in a box.

U.S. Shipping
Pincastle.com currently offers FREE shipping to all 50 States on orders over $20.00. Orders under $20.00 will be charged a flat fee of $1.50 shipping. Shipping Insurance is extra and highly recommended. (see below)

International Shipping
Items shipped outside the United States will be charged a fee for shipping and insurance based on the total value of order placed. Some items may have an increased cost due to weight.

Please be advised that we are unable to ship to the following countries: Albania, Belarus, Bosnia, Bulgaria, Croatia, Cuba, Czech Republic, Estonia, Greece, Herzegovina, Hungary, India, Indonesia, Iran, Iraq, Latvia, Lithuania, Macedonia, Malaysia, Nigeria, North Korea, Pakistan, Romania, Russia, Singapore, Slovakia, Slovenia, Taiwan, Thailand, Turkey, Ukraine and Yugoslavia.

Shipping prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by their local Customs office. This is important information to remember when shipping a gift item to a destination outside the United States.

Handling
PinCastle.com attaches a $1.00 handling fee to every order to cover the costs of labor, packing materials, and delivery confirmation. Delivery confirmation for U.S. shipments is included in this fee.

MONEY-BACK GUARANTEE & RETURNS

If during the first 15 days after receiving your products, you are not satisfied with the quality, you may return the merchandise. Simply complete the Return Request Form and we will provide you with a Return Merchandise Authorization number (RMA) and arrange for the product return. Returned items may be subject to a 15% restocking fee ( I changed my mind, ordered wrong item, etc.)

You will need to return the product to us in the same condition it was received and take reasonable steps to properly package the product. You will need to return the package via United States mail, as our mailing address is a P.O. Box. A tracking number is required and insurance is highly recommended to ensure we safely receive your package, and so you have a record of the shipment. Return shipping charges are non-refundable.

We stand behind our Money-Back Guarantee and we will always go the extra mile to make sure each customer is satisfied with his or her purchase.

SALES TAX

As a registered business in San Diego County, California, we are required to collect 8.75% sales tax on all orders shipped to addresses in California.

COLLECTABLE ITEMS

Collector's pins are hand finished, and may exhibit an occasional imperfection resulting from the production process. Some items may vary slightly, in color, from the stock photograph. Pincastle.com reserves the exclusive right to cancel any order at our discretion. Cancellation of your order may occur for reasons including but not limited to insufficient inventory and/or noticeable defects in the individual item to be shipped.

Please be assured that all purchases are covered by our Money-Back Guarantee, and you can always return your item for a refund if you are not satisfied. We will always do our very best to make sure you are a happy and satisfied customer.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Pincastle.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Pincastle.com only with involvement of a parent or guardian. Pincastle.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

ELECTRONIC COMMUNICATIONS

When you visit PinCastle.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by telephone, e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, data compilations, is the property of PinCastle.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of PinCaste.com and protected by U.S. and international copyright laws. All software used on this site is the property of PinCastle.com or its software suppliers and protected by United States and international copyright laws.

LICENSE AND SITE ACCESS

Pincastle.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pincastle.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Pincastle.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pincastle.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Pincastle.com's name or trademarks without the express written consent of Pincastle.com. Any unauthorized use terminates the permission or license granted by Pincastle.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pincastle.com so long as the link does not portray Pincastle.com, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pincastle.com logo or other proprietary graphic or trademark as part of the link without express written permission.

GENERAL PROVISIONS

These terms of use for our website shall be governed by and construed in accordance with the laws of the State of California and the laws of the United States, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in San Diego County, California, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms of use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms of use and shall not affect the validity and enforceability of any of the remaining provisions.

INDEMNIFICATION

You are responsible for maintaining, protecting, and safeguarding the confidentiality of your member name(s), password(s), and account. You are also responsible for any activities that occur under your account. You agree to hereby indemnify, defend, and hold us and any of our affiliates harmless from and against any and all liabilities and expenses (including reasonable attorneys fees) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these terms of use or claims arising from your account. You shall always use your best efforts to cooperate with us in the defense of any claim or investigation. We reserve the right, at our discretion and own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.